How do I charge attendees an additional fee to cover my payment processing charges?
Accepting payments always incurs some sort of charge, whether it's a payment processor charging 2.4% of the transaction for processing a credit card, or your bank charging you £0.50 for cashing a cheque. Most EventHQ customers include these fees inside their event prices, however some choose to levy additional fees on attendees depending on the payment method used
ImportantYou should not add charges which are excessively above the costs to you of processing a payment. For example, if your bank charges you £0.50 to deposit a cheque, charging attendee £2.00 to pay by cheque might be construed as excessive
Create a new payment method or edit an existing payment method
When creating or editing a payment method, there are two optional fields. You can choose to enter either:
- Just a fixed fee (e.g. £1 regardless of transaction value)
- Just a percentage fee (e.g. 2% of the transaction value)
- A combination, e.g. 2% of the transaction value + £0.50)
Leaving a field blank will mean no fee of that type is applied.