Verify your email address with DKIM and SPF keys
Before we use your customer support email address as the 'sent from' email address, we need to verify the domain part of the email address (the part to the right of the '@' symbol). You will need to add extra pieces of information to your domain's DNS records called DKIM and SPF keys. These prove your ownership of the domain.
Once this has been done, it should never have to be done again (hooray!). If you don't want to set up these keys then EventHQ will continue to send emails from our domain. Your attendees will occasionally reply to us intending for their enquiry to go to you in which case we will forward it on.
Add the following DNS TXT record to your domain. Note that some DNS software solutions require quotations around the value.
v=spf1 a mx include:_spf.elasticemail.com ~all
Note: If SPF is already setup on your domain, simply add include:_spf.elasticemail.com to the record ensuring the new text has a space before and after it.
Please see an example below.
v=spf1 a mx include:_spf.google.com ~all
v=spf1 a mx include:_spf.google.com include:_spf.elasticemail.com ~all
EventHQ is automatically set up to handle DomainKeys/DKIM for any Sender Domains that you add. Add the following TXT record to the subdomain api._domainkey.yourdomain.com in your DNS where "yourdomain.com" needs to be replaced with the actual domain you are setting up. Also, note that some DNS software solutions require quotations around the value.
The value of the key should be (no line breaks or spaces):
k=rsa;t=s;p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCbmGbQMzYeMvxwtNQoXN0waGY aciuKx8mtMh5czguT4EZlJXuCt6V+l56mmt3t68FEX5JJ0q4ijG71BGoFRkl87uJi7LrQt1ZZmZ CvrEII0YO4mp8sDLXC8g1aUAoi8TJgxq2MJqCaMyj5kAm3Fdy2tzftPCV/lbdiJqmBnWKjtwIDA QAB
Verify your domain
Allow 24 hours to pass for the DNS changes to propagate and then open a support ticket. We will verify your domain name and then set EventHQ to start ending emails from your domain instead of ours.