What happens when my account runs out of credits?

EventHQ runs on prepaid credits, one credit is deducted for every completed booking. If you accidentally run out of credits, here's a guide to what will happen

Grace period

There is a short grace period during which you will be alerted to having run out of credits, but your account will continue to take bookings normally. During this grace period your dashboard will show a negative number of credits available

Grace period

Account is suspended

If you go through the grace period without purchasing additional credits, your account will be suspended. This means you will continue to have full admin access and will be able to do everything you can normally do. However, your account will no longer accept any new bookings and should purchase additional credits immediately.

Account is suspended

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