How do I issue a refund?
ImportantIn order to issue a refund, the attendee or order must have already been cancelled or edited in such a way as to show a balance due back to the payer
Go to the order record which you wish to edit
Pro tipYou can quickly and easily find attendees and orders who require refunds paid by using the "balance due" filter and setting the filter to show records where the balance due is < 0
Click the "Issue refund" button, select refund method and click "issue refund"
If the order was paid by credit/debit card and if the payment processor you use supports refunds, you can issue the refund immediately back to the original card used to make payment.
In addition, you can always select another way to pay the refund, e.g. via cheque or bank transfer. In order to protect you from fraud, EventHQ does not allow refunds to be paid back to any card except the one originally used to make payment.