How do I issue a refund?

ImportantIn order to issue a refund, the attendee or order must have already been cancelled or edited in such a way as to show a balance due back to the payer

If you're not sure about this then here are articles on cancelling orders and cancelling attendees.

Go to the order record which you wish to edit

You can use either the global search system or the search/filter bar to find the order.

Pro tipYou can quickly and easily find attendees and orders who require refunds paid by using the "balance due" filter and setting the filter to show records where the balance due is < 0

Go to the order record which you wish to edit

If you are able to issue a refund, the status bar will be red with an "Issue refund" button visible

If you are able to issue a refund, the status bar will be red with an &quot;Issue refund&quot; button visible

Click the "Issue refund" button, select refund method and click "issue refund"

If the order was paid by credit/debit card and if the payment processor you use supports refunds, you can issue the refund immediately back to the original card used to make payment.

In addition, you can always select another way to pay the refund, e.g. via cheque or bank transfer. In order to protect you from fraud, EventHQ does not allow refunds to be paid back to any card except the one originally used to make payment.

Click the &quot;Issue refund&quot; button, select refund method and click &quot;issue refund&quot;

If the refund was made to a credit/debit card then you're all done!

If the refund was made via an offline route like cheque or BACS, then the transaction will initially be shown as pending. You must mark the refund has having been paid

If the refund was made via an offline route like cheque or BACS, then the transaction will initially be shown as pending. You must mark the refund has having been paid

Still need help? Contact Us Contact Us