How can I send emails to my attendees with event-specific information in them?

EventHQ comes with a set of editable default email templates. You can override these on an event by event basis so that an attendee for event A will see a different confirmation email than an attendee for event B.

Events / Select the event for which a new event template is to be created

Events / Select the event for which a new event template is to be created

Settings / Notifications

Settings / Notifications

To create an event specific email template, go to the "Email templates" section and select the email template to override

ImportantOnly attendee related points of interest in the booking lifecycle are available. This is because an order or a payment can relate to bookings for multiple events and so cannot be event-specific

To create an event specific email template, go to the "Email templates" section and select the email template to override

The new template will now appear in your list of event specific email templates.

The content of the new template will initially be identical to your default version of the same template

The new template will now appear in your list of event specific email templates.

Click the name of the newly created email template to edit it

A modal window will appear where you can make changes, turn on/off the email template, preview the template and send yourself a test email

Make the changes you want and then click the "Edit template" button to save

Elements in curly brackets (e.g. {{ Attendee.reference }}) are placeholders which EventHQ will exchange for personalised information when the email is generated. To see what your email template might look like for real, you can click either the "Preview" or the "send test email" buttons. You do not need to have saved changes in order to use these buttons.

Pro tipYou can use basic HTML in these templates as well as text.

Make the changes you want and then click the "Edit template" button to save

To delete an event specific template and resume using the default template, click the trash icon next to it's name

To delete an event specific template and resume using the default template, click the trash icon next to it's name

Confirm you really want to delete the event specific email template

Confirm you really want to delete the event specific email template

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