How do I edit the contents of emails sent to attendees and payers

Your account comes with a number of email templates prepopulated with some default text. Although they come ready made and fully functional, you may want to customise these emails, e.g. to add your own contact information.

Pro tipIf you edit the default email templates then all emails sent will include those customisations. You can also create event specific versions of some of the email templates which you can then edit with event specific information. Read about creating event specific notifications here.

Settings / Notifications

Settings / Notifications

In the Email templates section, click the name of the template you want to edit

In the Email templates section, click the name of the template you want to edit

A modal window will appear where you can make changes, turn on/off the email template, preview the template and send yourself a test email

Make the changes you want and then click the "Edit template" button to save

Elements in curly brackets (e.g. {{ Attendee.reference }}) are placeholders which EventHQ will exchange for personalised information when the email is generated. To see what your email template might look like for real, you can click either the "Preview" or the "send test email" buttons. You do not need to have saved changes in order to use these buttons.

Pro tipYou can use basic HTML in these templates as well as text.

Make the changes you want and then click the "Edit template" button to save

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