How do I change the payment due by date for orders?

Each order (except for orders which are free) made via EventHQ is given a payment due by date. This is designed to inform attendees who have chosen to pay offline (e.g. by cheque) when their payment is due by. Normally the payment due by date would match your normal terms of business.

Your EventHQ account is created with a payment due by date of 30 days after the order was created. You can change this however if your terms of business are different.

When the payment due by date is reached and no payment has been made, the order status is changed to "overdue". You can use this to report on orders which need to be chased up.

Pro tipEventHQ can also take other actions when an order becomes overdue including sending out email notifications and releasing the booked place(s) to allow other participants to attend. These actions are configurable from your admin account

Settings / Checkout

Settings / Checkout

In the "Payments due by" section, set the payment terms to an appropriate number

Payment terms are calculated as days after an order is created. The day on which the order is created is day 1

ImportantAn order can include attendees at multiple events. You therefore cannot have different payment terms for different events within the same EventHQ account

In the "Payments due by" section, set the payment terms to an appropriate number

Click "Update settings" to save your changes

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