How do I charge attendees an additional fee to cover my payment processing charges?

Accepting payments always incurs some sort of charge, whether it's a payment processor charging 2.4% of the transaction for processing a credit card, or your bank charging you £0.50 for cashing a cheque. Most EventHQ customers include these fees inside their event prices, however some choose to levy additional fees on attendees depending on the payment method used

ImportantYou should not add charges which are excessively above the costs to you of processing a payment. For example, if your bank charges you £0.50 to deposit a cheque, charging attendee £2.00 to pay by cheque might be construed as excessive

Settings / Payments

Settings / Payments

Create a new payment method or edit an existing payment method

When creating or editing a payment method, there are two optional fields. You can choose to enter either:

  1. Just a fixed fee (e.g. £1 regardless of transaction value)
  2. Just a percentage fee (e.g. 2% of the transaction value)
  3. A combination, e.g. 2% of the transaction value + £0.50)

Leaving a field blank will mean no fee of that type is applied.

Create a new payment method or edit an existing payment method

Click the Activate / Update button to start charging your additional fees

During the checkout process, your attendees will be alerted to the additional fees

During the checkout process, your attendees will be alerted to the additional fees

Additional fees will appear in your transactions reports

Additional fees will appear in your transactions reports

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